Benefits for the customer service & sales department
Don´t get nervous when customers start asking for details like shipping date or comletion rate of their order. Using COAGO MES enables customer service and sales to see exactly how the order is running without picking up the phone or investigating shop floor and keeping others from doing their work.
Having accesss the industry specific MES for films, paper or nonwovens helps them to tell their customers exactly, how many rolls or formats are already ready for shipping or if the order is currently pending.
- Real time information about order status enable a faster and extensive information at customer inquiries
- Higher adherence to schedules and increasing customer satisfaction
- Faster and loss-free transfer of additional information about (customer) orders via description fields and text messages with integration to ERP
- Fulfillment of certification requirements according to ISO standards with detailed batch tracking and a complete quality control
- Creation of an important marketing argument regarding the ability of full production transparency, product tracking and save production