• Strong in support. Comprehensive service.

    Strong in support. Comprehensive service.

    GRASS offers you support around the clock.
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GRASS Service Support


24/7 COAGO MES Support


High availability is the highest priority for GRASS customers. They often operate day and night, even on weekends and holidays. A software solution, which accompanies the production, needs to meet these high requirements. Therefore it is normal for GRASS and its employees to provide a support service 24 hours a day 365 days a year and are available around the clock, even on-call service late at night. GRASS offers individual support and service agreements aligned to the customer's needs and requirements with defined reaction and service times.



Service Support

Personal and competent. Real customer service.

We focus on competence, customer proximity and comprehensive personal support. You as a GRASS customer know your Key Account Manager personally and he knows his customers. The GRASS Key Account Manager works closely together with the technical account manager, who knows the COAGO world of his customer very well.

A particularly efficient duo that takes care of all the needs of its customers, from the receipt of a request to its implementation and the provision of the solution.


Maintenance. Investment Protection. Future-Proof

The main focus should not be to think about your investments value retention, but how to increase your investments value. Our maintenance services help you to protect your investment and to increase your benefits.

COAGO MES is continuously improved and adjusted permanently to new functional, technical and legal requirements. This way GRASS customers benefit from the permanent development of the functional scope of services. COAGO MES maintenance and further developments are 100% focused on the industry requirements and exclusively developed for roll production and converting processes.

GRASS offers state of the art solutions and this way COAGO MES customers are always a few efficient steps ahead of their competitors. These are strategic competition advantages, which are highly appreciated by GRASS customers.


Grass GmbH
Kreuzstraße 24
55543 Bad Kreuznach
Tel.: +49.671.9289.0
Fax: +49.671.9289.111

E-Mail: info(at)grass-gmbh.de
Web: www.grass-gmbh.de